Terms of Service: AZR Intelligence Platform browser extension and service (business to business)

At a glance

1. Agreement

These terms are the agreement between AZR SOFTWARE SOLUTIONS W.L.L. ("AZR", "we") and the organization that orders the service ("the customer", "you"). The person who signs up or orders says they are authorized to bind the organization. The terms cover the AZR Intelligence Platform: the browser extension, the Studio administration console, the hosted evidence service (the "Core") and the product website (together "the Service"). The privacy policy and the data processing agreement (shown with the order form and accepted with it) are part of the agreement; if they conflict with these terms on personal data, the data processing agreement governs. The extension is sold by AZR to organizations. It is not sold or billed by Google or Microsoft, and an installation from a browser store does not create a subscription.

2. The Service

For a record a person is looking at, the Service shows facts from the customer's connected sources with their source, time and permission, shows where sources disagree and what is missing, and lets a person keep a decision receipt. In this release:

• It is read-only toward the customer's business systems. It does not release payments, approve anything or write to those systems.
• It does not decide. Facts and rule results are computed from the customer's data. People make and own every decision.
• Plan allowance. The allowance of each plan (seats, synced records, retained receipts, connected sources and included features) is stated in your order form. These are plan limits, not promises of performance.
• Product screenshots and demonstrations use synthetic data.

3. Accounts, seats and trial

1. The extension works only for people whose organization has an active subscription or trial and who hold a seat. Without one, the extension shows nothing.
2. Your administrators approve the sites on which the extension works, invite people and assign seats. We act on their instructions. You keep sign-in credentials secure and answer for activity under your seats.
3. Trial. The free trial lasts 30 days, for up to 10 seats, with sample data and no card. Trial data is deleted 30 days after the trial ends unless you subscribe; we tell you before the trial ends and before the data is deleted. The store listing states the same trial scope.
4. One organization may not use repeated trials to avoid paying.

4. Fees and payment

• Prices. Nothing can be bought inside the extension. The subscription price is quoted for each organization in its order form; there is no public price list.
• Billing is by invoice from AZR. Yearly, in Qatari riyals (QAR), by bank transfer. Card sign-up is off in this release.
• Payment. Invoices are due 30 days from issue. If an invoice is unpaid 15 days after a written reminder, we may suspend the Service under section 16 until it is paid. These terms contain no interest on late payment.
• Renewal. The term renews for one year unless either party gives written notice at least 30 days before the end of the term.
• Refunds. Fees paid are not refundable, except where the law requires, the order form says so, or we end the Service without cause, in which case we refund the unused prepaid part.
• Price changes. Prices change only at renewal, after 60 days' written notice.
• Taxes. Fees exclude taxes. If the law requires the customer to withhold tax, the customer pays the additional amount so that AZR receives the invoiced fee in full.
• Overuse of a plan limit may need a paid add-on or an upgrade to a higher plan; we tell you before charging.

5. Your data and responsibilities

1. You own your data. Records, documents, templates and receipts you bring in or create stay yours. You allow us to process them only to provide the Service, as the privacy policy and data processing agreement say.
2. You answer for your right to connect each source, the lawfulness of the data you bring in, and telling the people concerned what the law requires. Do not connect sources or fields holding personal data of a special nature (Article 16 of Law No. 13 of 2016). AZR holds no permit to process them.
3. You choose the sites, roles, field permissions and agents. The Service enforces your settings but cannot know your policy better than you.
4. You answer for decisions you make with the Service. Check high-value facts against the source before relying on them; each fact shows how fresh it is.
5. You can read your data through the product and export your audit log.

6. Acceptable use

You will not: break the law; probe or test the Service's security without written permission; work around plan limits, seats or permission checks; send malware; put false evidence into your own organization's environment on the Service to mislead others; let an AI agent write evidence; resell or sublicense the Service except as agreed; reverse engineer it except where law allows; use it to harass or target a natural person; or use our names and logos without permission. Agents you register count as your users.

7. The browser extension

We license you a non-exclusive, non-transferable right to install and use the extension for your organization during your subscription. It runs only on sites your administrator approved and asks the browser for the access it needs. The permissions it asks for and why are in the store listing and the privacy policy. The browser store's own terms also apply to the installation.

8. Availability, support and changes

• We aim to keep the Service available but give no uptime, speed or response-time commitment in these terms. We will state a service level only when it has been measured and AZR can keep it. Support hours: Doha business days, Sunday to Thursday.
• Support is by email to support@azr.com.qa (see the support page).
• We may change or retire features with notice, and will not remove a paid feature during a term without a fair remedy.
• Maintenance and urgent security work may interrupt the Service.

9. Intellectual property

AZR keeps all rights in the Service, its software, designs and documentation, and in the names AZR Intelligence Platform and AZR and their Arabic forms. You keep all rights in your data. Feedback you give may be used by us without payment and without credit. Open-source components stay under their own licenses; we send the list on request.

10. Confidentiality

Each party keeps the other's non-public information confidential, uses it only for the agreement, and shares it only with advisers and subprocessors bound to the same care, except where law requires disclosure. The duty lasts for the agreement and 3 years after it ends. Trade secrets and personal data are protected for as long as they remain so.

11. Privacy and security

We process personal data as the privacy policy and the data processing agreement say and keep the safeguards in the privacy policy section 6. We notify you immediately when we become aware of a breach of our safeguards or of any threat to your personal data, and in any case within 24 hours, then update you as facts are confirmed. You keep your own side secure: devices, sign-in accounts and the secrets you give us.

12. Warranties

We provide the Service with reasonable skill and care. Otherwise the Service is provided "as is" and "as available", and implied warranties are disclaimed as far as the law allows. We do not warrant that the Service is error-free, that every source fact is correct, or that every conflict or gap will be found. Nothing here disclaims a warranty that the law does not allow to be disclaimed.

13. Liability

To the extent the law allows, neither party is liable for indirect or consequential loss, lost profit or lost data not caused by its own breach. Each party's total liability is limited to the fees paid or payable in the 12 months before the claim. The cap does not apply to fraud or gross fault, to breach of confidentiality or data protection duties, or to unpaid fees. Nothing limits liability that cannot be limited by law.

14. Indemnity

You defend us against claims that your data, or your use of the Service in breach of these terms, infringes a third party's right. We defend you against claims that the Service itself infringes a third party's intellectual property right. The indemnified party gives prompt notice, lets the other control the defense, and cooperates at the other's cost. The indemnity does not cover claims caused by the indemnified party's own breach.

15. Term and ending

The agreement runs for the subscription term and renews as section 4 says. Either party may end it for the other's material breach not fixed within 30 days after written notice of the breach. You may stop at the end of a term by the notice in section 4. On ending, access stops, you may export your data for 30 days, and we delete it from our live systems within the next 30 days (day 60 at the latest). Copies in backups, logs and the key vault expire afterwards on the schedules in privacy policy section 7 (database backups today: 7 days). We keep one record that the deletion took place, with no customer content. If a law, a court order or an open dispute requires us to keep specific records, we keep only those, tell you which and why unless the law forbids it, and delete them when the need ends. Terms meant to survive (ownership, confidentiality, payment owed, liability, governing law) survive.

16. Suspension

We may suspend an account to stop a security threat or abuse, or for unpaid fees as section 4 says. We limit it to what is necessary and say why where we can.

17. Governing law and disputes

These terms are governed by the laws of the State of Qatar. The parties first try to settle a dispute in good faith for 30 days. Failing that, the courts of the State of Qatar in Doha have jurisdiction.

18. General

This is the whole agreement on its subject. Changes to these terms apply from the next renewal unless the law requires earlier, after 30 days' written notice. You may not transfer your rights or obligations under the agreement without our consent; we may transfer them on a merger or sale of the business with notice. If a provision is invalid the rest stays in force. Neither party is liable for delay caused by force majeure or a sudden event beyond its control. Both the Arabic and English texts form part of the agreement; if they differ, the Arabic text prevails.

19. Contact

AZR SOFTWARE SOLUTIONS W.L.L., Commercial Registration 234601, 10th Floor, Hleatan Tower, Al Safliya Street, Doha, Qatar. info@azr.com.qa. Privacy: privacy@azr.com.qa. Support: support@azr.com.qa.